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Refund and returns policy

Last updated: May 2026

1. The 7-day cooling-off period (Change of mind)

2. Damaged or defective items

3. Order cancellations

4. How to log a return

5. Refund processing times

Thank you for purchasing one of our colouring books. We take great pride in the quality of our physical products, and we want you to be completely happy with your purchase.

Because we sell high-quality, physical printed items, our refund and return processes are governed by the South African Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA). Please read our policy below regarding returns, refunds, and exchanges.

In accordance with South African electronic communications law, if you change your mind about your purchase, you are entitled to cancel your order and request a refund within 7 days of receiving your item.

To qualify for a "change of mind" return:

  • The colouring book must be completely unused, pristine, and in the exact same condition that you received it.

  • It must not have any bent pages, spine damage, or signs of use.

  • Shipping Costs: You will be responsible for paying the courier costs to securely return the item to us. Original shipping fees are non-refundable.

We place immense care into packaging our orders, but we understand that transit issues can occasionally happen. If your colouring book arrives damaged (e.g., severe courier bending, water damage during transit):

  • Please inspect your package immediately upon delivery.

  • Notify us via email or our website contact form within 48 hours of receipt.

  • Please include clear photographs of both the damaged packaging and the affected pages of the book.

  • Our Solution: Once verified, we will arrange a replacement copy to be couriered to you immediately at absolutely no additional cost to you, or issue a full refund (including shipping).

If you wish to cancel an order before it has been dispatched, please contact us immediately.

  • If your order has not yet left our premises, we will cancel it and issue a full refund to your original payment method.

  • If the order has already been collected by our courier partner, it will need to be treated as a "Change of Mind" return once it arrives at your doorstep (see Section 1).

To initiate any return or report a damaged item, please follow these steps:

  1. Contact us via email or our website contact form with your Order Number and the reason for the return.

  2. Wait for our team to respond with the correct return physical address and confirmation. (Please do not ship items back to us without notifying us first).

  3. If returning a book due to a change of mind, we highly recommend using a reputable local courier service that offers a tracking number, as we cannot be held responsible for return packages lost in transit.

Once your return is received and inspected by our team, we will send you an email to notify you that we have received the item and whether your refund has been approved.

If approved, your refund will be processed back to your original method of payment via our secure payment gateway partners (Paystack). Depending on your bank and the payment method used, refunds typically take between 3 to 7 business days to reflect in your account.

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