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Privacy policy

Last updated: May 2026

Welcome to our website. We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (PoPIA), No. 4 of 2013, and other applicable South African legislation.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. By using our website and purchasing our products, you consent to the data practices described in this policy.

1. Information we collect

To fulfil your orders and provide a seamless shopping experience, we collect the following personal information when you make a purchase:

  • Identifiers: Your full name, email address, phone number, and physical delivery address.

  • Transaction Details: Information about the specific products you purchase from us.

  • Technical Data: Your IP address, browser type, and operating system, automatically collected via our website platform (Wix) to ensure site security and performance.

Note on Payment Information: We do not store or clear your credit card or banking details on our own servers. All payments are securely processed by our third-party payment gateway partner (Paystack). Your payment details are encrypted using secure socket layer technology (SSL) by these providers.

2. How we use your information

We use the information we collect solely for the following business purposes:

  • Order Fulfillment: Processing your payment, packaging your order, and organizing local courier delivery within South Africa.

  • Customer Support: Communicating with you regarding your order status, delivery tracking, or responding to any queries you raise.

  • Legal Compliance: Fulfilling our financial record-keeping obligations under South African tax and consumer law.

  • Marketing (Optional): If you explicitly opt-in at checkout, we may occasionally send you email updates about new products or special promotions. You can unsubscribe from these at any time.

3. Sharing your information

We do not sell, rent, or trade your personal information to third parties. We only share the minimum necessary information with trusted service providers who help us run our business:

  • E-commerce Platform: Our website is hosted on Wix.com, which provides the secure online platform that allows us to sell our products to you.

  • Courier & Delivery Services: We share your name, contact number, and delivery address with local South African courier companies to ensure your package reaches your doorstep.

  • Payment Gateways: Transaction data is shared securely with our integrated payment processors to authorize payments.

All our third-party service providers are required to handle your data securely and confidentially in compliance with PoPIA.

4. Data security and retention

We take the security of your personal information seriously and use appropriate administrative, technical, and physical security measures provided by Wix to protect it.

We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by South African law (such as keeping financial transaction records for tax purposes).

5. Your legal rights (PoPIA)

Under PoPIA, you have the right to:

  • Request confirmation of whether we hold your personal information.

  • Request a copy of the personal information we hold about you.

  • Request that we correct or update any inaccurate or out-of-date information.

  • Request that we delete your personal information (subject to our legal requirements to retain financial records).

6. Contact us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal data, please contact us directly via the contact form or email address provided on our website.

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